GHAEA fares well in customer satisfaction survey

David VanHorn, associate administrator

Each year the AEA system conducts a survey of its customers, educators to whom we provide services. More than 1,000 educators in the GHAEA service area completed the 2015-16 survey. Statewide, a total of 8,250 educators completed the survey. Overall, and for GHAEA, the number of educators completing the survey was down. This may be attributable to when the survey was conducted. Historically, the survey has been conducted in the spring; this year the survey was conducted in the fall.

This document provides results of the survey for GHAEA and results for all AEAs combined (statewide data). As you will see, the results of the survey are positive for GHAEA and the AEA system, as represented in the statewide data. For each question, a respondent could answer by indicating they don’t have an opinion, agree, strongly agree, disagree, or strongly disagree. The percentages listed below are based upon respondents who indicated they agree, strongly agree, disagree or strongly disagree. Those indicating they don’t have an opinion were excluded.

These positive data are a result of the hard work each of you do on a daily basis. Thank you for the excellent work you do for families, children and educators in GHAEA. You are making a difference and our customers are reporting it via the survey. 

These data have been reviewed by the GHAEA administrative team. We will use these data as a data point in our ongoing efforts to be the best agency we can be. Please let me or your regional administrator know if you have questions or concerns.

Statewide	GHAEA	a. Generally the AEA services that I have received or participated in met my professional needs.
7%	5%	Disagree/Strongly Disagree
93%	95%	Agree/Strongly Agree
		b. The AEA helps me meet the needs of students in special education (students  who have IEPs).
12%	8%	Disagree/Strongly Disagree
88%	92%	Agree/Strongly Agree
		c. The AEA helps me meet the needs of students who are not in special education, but are struggling or have diverse learning needs.
22%	12%	Disagree/Strongly Disagree
78%	88%	Agree/Strongly Agree
		d. The AEA helps me review and understand data for a variety of purposes (student, classroom, building, district).
21%	16%	Disagree/Strongly Disagree
79%	84%	Agree/Strongly Agree
		e. The AEA helps me plan for and/or implement practices to ensure that all students have access to the Iowa Core.
21%	17%	Disagree/Strongly Disagree
79%	83%	Agree/Strongly Agree
		f. The AEA helps me meet the literacy needs of students.
18%	12%	Disagree/Strongly Disagree
82%	88%	Agree/Strongly Agree
		g. The AEA helps me meet the math needs of students.
24%	17%	Disagree/Strongly Disagree
76%	83%	Agree/Strongly Agree
		h. The AEA helps me use technology to improve teaching and learning in my classroom.
23%	15%	Disagree/Strongly Disagree
77%	85%	Agree/Strongly Agree
		i. The AEA helps me prepare my students to experience success as citizens, in post-secondary education, and in the workplace.
26%	17%	Disagree/Strongly Disagree
74%	83%	Agree/Strongly Agree